Terms and Conditions of Stockmann’s
Loyal Customer programme
Principles of the Loyal Customer Programme
In these terms and conditions, the Loyal Customer Programme refers to Stockmann plc’s Loyal Customer Programme in Latvia and “Loyal Customer” refers to a private individual who participates in this programme. Stockmann’s Loyal Customers receive product and service benefi ts from the Stockmann department stores, many units belonging to the Stockmann Group and from Stockmann’s partners.
Becoming a Loyal Customer and Loyal Customer Cards
Any Latvian citizen or person domiciled in Latvia who is at least 12 years old may become Stockmann’s Loyal Customer, but to become Stockmann MasterCard holder Latvian citizen or person domiciled in Latvia must be at least 18 years old. An individual becomes Loyal Customer by applying for a Stockmann MasterCard credit card or a Stockmann cash card. A Loyal Customer may apply for additional cards for individuals named by him/her. The holder of the additional card is also a Loyal Customer of Stockmann and he/she accepts the terms and conditions of Stockmann’s Loyal Customer programme when applying for the card. An application for an additional card may be made for anyone over the age of 12. An application for a cash card can be made for anyone over the age of 12.
Stockmann is entitled to offer certain Loyal Customer benefi ts only to the main cardholder.
An individual who satisfi es the credit rating conditions set by Nordea Finance Finland Ltd, which grants the fi nancing, may receive the Stockmann MasterCard. The customer must accept the separate terms and conditions and product description connected to the Stockmann MasterCard. Stockmann reserves the right to unilaterally modify and update at any time and without notice the terms and conditions of the Loyal Customer programme in connection with the development and improvement of the Loyal Customer Programme.
An application to become a Loyal Customer is submitted in writing to a Stockmann department store or another unit of the Stockmann Group. The application may be submitted also through Stockmann’s internet website. The customer must always provide all the requested basic information depending on the type of card in question. The information in the application will be treated as confi dential.
Methods of payment when registering Loyal Customer Card
Stockmann’s Loyal Customer Cards may be registered in connection with a purchase transaction. If purchases are not registered with the Loyal Customer Card upon the transaction, Stockmann is not obliged to register these purchases at a later time.
Processing of customer data and marketing
Stockmann will process personal data pursuant to the legislation currently in force in Latvia. Stockmann processes data in the Loyal Customer register when managing customer accounts and when marketing products and services to customers. The data may also be used in the marketing of benefi ts and products to loyal customers of Stockmann’s partners, unless the customer has explicitly prohibited such marketing. Registered data is not released for use outside Stockmann’s Loyal Customer Programme. A registry description of the Loyal Customer Programme is available at the Loyal Customer service points.
The data in the register is based on data provided by the customer to Stockmann at the application stage or any time afterwards. The customer’s purchases registered with the Loyal Customer Card are also recorded in the register for the purpose of calculating various accruals and enabling more accurate targeting of direct marketing. Stockmann may regularly send to the Loyal Customers, at their home addresses in Latvia, information on benefi ts and discounts for Loyal Customers. Stockmann is also entitled to direct a part of the marketing and benefi ts for Loyal Customers only to the main cardholders.
Loyal Customers have the right to prohibit the use of their contact data for direct marketing purposes by notifying the Loyal Customer service of a Stockmann department store. The prohibition on direct marketing is specifi c to one individual.
Cancellation of Loyal Customer status
Loyal Customers are entitled to cancel their Stockmann Loyal Customer status by notifying Stockmann’s Loyal Customer service via telephone or in writing. Stockmann is entitled to cancel a customer’s Loyal Customer status in case of the customer’s misconduct.
Other terms and conditions
The card is valid until the expiry date indicated on the card. Stockmann renews the card automatically. The cards are personal and may only be used by the person whose name is written on the card. Stockmann’s Loyal Customer service must be informed of any changes in personal data or the billing address.
